Returns Policy

 

Returns Policy:

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

 

Refunds:

Requests for your refund must be sent via email within 14 days from your purchase. 

Email to be sent to [email protected].

 

We will then notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

 

 

Non-Returnable Items:

Merchandise damaged by misuse, accidents, fire, flood, or other natural disasters are not covered by warranty. Merchandise that failed as a result of being used on voltages or circuits for which it was not designed or fluctuating voltages may not be returned. Merchandise that is missing accessories – cords, plugs, remotes, etc., is also non-returnable. Other examples of non-returnable items include delivery, installation, or labor charges.

 

Warranty Policy:

Electrical items that fail more than 14 days after purchase and within the manufacturer’s stipulated warranty period will be repaired, exchanged, or refunded by The GroceryListGroup at its sole discretion. 

The original The GroceryListGroup receipt must be presented at the time of return.

Altered merchandise or merchandise damaged by misuse, accidents, fire, flood, or natural disasters are not covered by warranty.

Merchandise that failed as a result of being used on voltages or circuits for which it was not designed or fluctuating voltages is not covered by warranty.

 

The GroceryListGroup Return/Warranty Policy does not apply to any product or part thereof that has been damaged through fire, flood, wind, water, electrical voltage fluctuation, improper installation, misuse, alteration, attempts at repair, neglect, accident, or which has experienced removal/defacement of factory seals or serial numbers.